We’re always striving to improve our services and to understand what our patients experience before, during and after their procedure. When we release our patients, we send them home with a survey, asking them to complete and return it to us anonymously. We’ve been very pleased to hear that most patients and families have a very positive experience with us. Since we opened in December, 2007, we’ve served over 2000 patients. Here’s what they have to say.
Be sure to also compare other facilities' patient ratings at wicheckpoint.org.
We asked them…
% giving highest ranking
How satisfied were you with the Manitowoc Surgery Center ?
99%
Would you recommend Manitowoc Surgery Center to a friend?
99%
Was registration/check in done in a timely manner?
99%
Were you kept informed of any delays?
99%
Were you comfortable that privacy was maintained?
99%
Was the sequence of events, what was going to happen, explained to you?
99%
Was your need for pain control satisfied?
99%
Were your questions answered before you left to go home?
99%
Were your billing and insurance questions answered?
99%
In addition, here are some of their comments….
Liked it better than going to a hospital.
Each step was explained thoroughly.
You all know how to make patients feel like they come first.
Not hospital-ly but great hospitality.
My whole experience was remarkable…it seemed like I was one of the family.
Vastly superior than either hospital.
Staff was genuine but professional. No long hallways. No long trips on a gurney.
The experience here was a lot better than my stays at the hospital. The one-on-one care was great!